Welcome to ZenCasa!!
We are excited to host your trip!
We do kindly ask that you read the house rules prior to your arrival.
Please do not be overwhelmed by this information as it simply here to help you have a great stay. Below you will find information on how to find and enter our home as well as helpful information to ensure a smooth stay. We are here for you throughout your entire trip.
IF ANYTHING ARISES DURING YOUR STAY THAT WOULD PREVENT US FROM EARNING 5 STARS, PLEASE CONTACT US IMMEDIATELY AND NOT AT THE END OF YOUR STAY AS THIS MAKES IT IMPOSSIBLE TO AMEND THE SITUATION.
Most issues are easily fixed but we can only do this if you let us know about them as soon as they are discovered. We unfortunately cannot do anything at the end of your stay so its imparative that you let us know upon discovery. We are a small family owned business and truly care about your experience and want you to have the best stay possible. We are at your disposal to answer any questions or concerns you may have, or to give you some great local recommendations!
***In the rare chance that you were to arrive and have any cleaning/maintenance issues, let us know right away so we can resolve the problem. We do require that you send pictures to our team as this will allow us to contact the necessary parties and help prevent any confusion regarding the liability of damages. We unfortunately will not be able to do anything about this if this is mentioned at the end of your stay. Thank you for your cooperation***
CHECK IN:
CONTACTS:
Dani (Local Manager & Point of Contact for your stay)
Call or Text: 442-278-1859
***AFTER 10PM PLEASE CALL DANI IF YOU NEED ASSISTANCE. AIRBNB MESSAGES AND TEXTS SENT AFTER 10 PM WILL BE ANSWERED THE FOLLOWING MORNING SO ITS IMPORTANT TO CALL IF YOU NEED HELP IMMEDIATELY***
Please only contact Rob if you do not hear back from Dani:
Rob-949-397-7171
ADDRESS:
766 mockingbird ln Joshua Tree CA 92252
HOME ENTRY:
Door code:
Airbnb will send your door code to you.
SECURITY CAMERA:
While Joshua Tree is very safe, this property does have active security cameras out front facing the driveway. These cameras do not face any amenities and are not actively monitored. We only refer back to the footage in the rare chance of an incident .
WIFI:
Wifi: Mockingbird guest or JT guest
Wifi password: W1ndTunn3l!
Just a few quick notes:
The french doors leading to the patio from the living room have a small lock at the bottom of the frame to keep them from being blown open by the wind. Please be sure to unlock this before opening.
Please be sure to clean up any spills on the kitchen counter IMMEDIATELY as the counter will stain easily especially if you spill wine, pasta sauce ect.
If you are cooking and it starts to create a lot of smoke please open the front door to ventilate and avoid setting off the smoke alarms.
HOT TUB AND COWBOY POOL MAINTENANCE:
***OUR MAINTENANCE PERSON SERVICES THE HOT TUB AND COWBOY POOL EVERY WEDNESDAY TO MAINTAIN OUR HOT TUB TO THE HIGHEST DEGREE OF CLEANLINESS FOR OUR GUESTS. DUE TO OUR HIGH OCCUPANCY, ALONG WITH OUR MAINTENANCE TEAM'S BUSY SCHEDULE, IT IS INEVITABLE THAT THIS SERVICE OVERLAPS SOME GUESTS' STAYS. WE JUST WANT TO LET YOU KNOW SO YOU ARE NOT ALARMED IF YOU SEE THESE WORKERS ON THE PREMISES. THERE IS NO SET TIME BUT THEY WORK VERY QUICKLY AS THEY HAVE MANY SPAS AND POOLS TO ATTEND TO DAILY IN THE AREA. SORRY FOR ANY INCONVENIENCE AND THANK YOU FOR YOUR UNDERSTANDING.***
We do allow pets!!
Sorry, NO cats as the owner is highly allergic!!
We charge a $40 per pet fee and kindly ask that they stay off the furniture as pet hair is very difficult to remove. If we are unable to remove all of the hair after washing we will unfortunately have to charge for a new set of linens and/or throw pillows/blankets. Any damage including but not limited to excessive hair, urine stains and chewed items will be charged an additional cleaning fee and/or replacement fee where necessary. We also ask that you clean up after your pet relieves itself in the yard. Thanks so much for your understanding!
HOUSE RULES:
Please register all guests
Check In 3pm
Check out 11am
Please let us know if you plan to bring extra guests. We are happy to welcome additions but please note that we do charge a $40 fee per night per additional guest.
Please cover the hot tub after each use as courtesy to keep it warm for following guests and to avoid critters from taking a tragic swim, bird droppings from entering and anything else unpleasant that could fall in.
After 10 please call our local manager Dani as it can be difficult to hear Airbnb notifications late at night. We are at your disposal 24/7.
If you use the fire pit please be sure to extinguish the fire completely before going inside. Even the smallest ember can create a large brush fire that can be devastating! Please DO NOT use the fire pit if the winds are more than 10mph for the same reason.
Please do not leave doors open at any time. The desert is full of insects and critters that are happy to join you on your vacation!
If you drop anything big or small in the hot tub please take it out or alert us out so we can take it out upon your departure out of respect for the following guest. Thank you!
Please wipe your feet off with a towel to get the sand off prior to getting into the hot tub/Cowboy Pool. Sand is inevitable in the desert but this helps reduce the amount that goes into the hot tub. We had complaints about this prior to implementing this rule so we hope you understand that we are trying to ensure the best possible experience for the guest after you! Thanks so much for your cooperation.
Swim at your own risk. No jumping, diving, running, rough play, food or glass in the spa area. Children under the age of 18 must be supervised at all times when using the spa area. Always lock the hot tub cover when not in use: the top should never be left off at any time when not in use whether children are at the property or not.
Please do not leave any trash in the yard as it gets windy and it can blow all over the neighborhood. Please do your part to keep Joshua Tree clean. Our neighbor and the cleaners really appreciate it!
NO PARTIES: Guests are not allowed to throw parties at this home and loud noises past 9 PM are strictly against county rules and out of respect for our beloved community. We are a small family owned business and this is how we put food on the table so we cannot jeopardize our listing over guests who disregard this rule.
Please do not leave cigarette butts anywhere around the yard or on the deck. The desert is prone to wildfires and this is a major fire hazard! We do not want to be the reason that California goes up in flames as this would be devastating. Thanks so much for your cooperation in protecting our beautiful state!
Please return all A/C remote to the designated mount on the wall. (*lost remotes will result in a $200 replacement fee per remote)
No smoking inside, smoking inside will result in a $500 damage deposit.
No illegal drugs.
No underage drinking.
No photoshoots or video-shoots for profit without prior approval. There is an additional location fee for shoots for profit of any kind. This includes, but is not limited to sponsored posts, both in kind and/or paid. A sponsored post is defined as a paid project by a brand offering monetary compensation or exchange of goods. A location consent form must be signed before shoots of any kind. Unauthorized publication of the property will be subject to legal action and significant penalty fees. Personal photos for Instagram/social media that aren’t for profit (paid or gifted) are absolutely okay and extremely encouraged!