We are excited to host your trip!
We do kindly ask that you read the house rules prior to your arrival.
Please do not be overwhelmed by this information as it simply here to help you have a great stay. Below you will find information on how to find and enter our home as well as helpful information to ensure a smooth stay. We are here for you throughout your entire trip.
IF ANYTHING ARISES DURING YOUR STAY THAT WOULD PREVENT US FROM EARNING 5 STARS, PLEASE CONTACT US IMMEDIATELY AND NOT AT THE END OF YOUR STAY AS THIS MAKES IT IMPOSSIBLE TO AMEND THE SITUATION.
Most issues are easily fixed but we can only do this if you let us know about them as soon as they are discovered. We unfortunately cannot do anything at the end of your stay so its imparative that you let us know upon discovery. We are a small family owned business and truly care about your experience and want you to have the best stay possible. We are at your disposal to answer any questions or concerns you may have, or to give you some great local recommendations!
***In the rare chance that you were to arrive and have any cleaning/maintenance issues, let us know right away so we can resolve the problem. We do require that you send pictures to our team as this will allow us to contact the necessary parties and help prevent any confusion regarding the liability of damages. We unfortunately will not be able to do anything about this if this is mentioned at the end of your stay. Thank you for your cooperation***
*** DUE TO OUR NEARLY 100% HISTORICAL OCCUPANCY WE CANNOT ACCOMMODATE EARLY CHECK-INS OR LATE CHECK-OUTS - PLEASE DO NOT ASK AS THERE ARE NO EXCEPTIONS SINCE THIS IS FOR YOUR SAFETY ***
CHECK IN:
*Please note that we strictly enforce our check-in time (after 3 PM) and check-out time (before 11 AM).
CONTACTS:
Dani (Local Manager & Point of Contact for your stay)
Call or Text: 442-278-1859
***AFTER 10PM PLEASE CALL DANI IF YOU NEED ASSISTANCE. AIRBNB MESSAGES AND TEXTS SENT AFTER 10 PM WILL BE ANSWERED THE FOLLOWING MORNING SO ITS IMPORTANT TO CALL IF YOU NEED HELP IMMEDIATELY***
ADDRESS:
54561 Hawkeye Rd Yucca Valley Ca 92285
Gate Code-2319-
There is a large iron gate at the beginning of the property, please be sure to close and lock the gate behind you when entering and leaving the property.
HOME ENTRY:
Door code: 4561
WIFI:
Wifi: hawkeye5g
Wifi password: 54561hawkeye
-If the wifi seems to be giving you trouble, the router is located under the counter behind the refrigerator. Just unplug, wait a moment and plug back in! This should fix the issue.
INSTAGRAM:
@hawkeyehouse_
Please tag us...We love it!!!
HOT TUB AND POOL:
-The spa can be heated on-demand in roughly 40 minutes at your leisure.
-If you would like the pool to be heated, please let us know a few days in advance. Due to the extremely high cost of propane we do charge $300 per day. This is how much it costs us to heat it and we do not add any extra to the fee!
Swim at your own risk. No jumping, diving, running, rough play, food or glass in the pool area. Children under the age of 18 must be supervised at all times when using the spa area. Always lock the hot tub cover when not in use: the top should never be left off at any time when not in use whether children are at the property or not.
No walking along the edge of the pool beyond the concrete
No food or glass in the hot tub or pool
NO PETS in the pool at anytime! Pet hair clogs up the filters and can damage the filtration system!
***OUR MAINTENANCE PERSON SERVICES THE HOT TUB AND POOL BETWEEN GUESTS TO MAINTAIN OUR HOT TUB TO THE HIGHEST DEGREE OF CLEANLINESS FOR OUR GUESTS. DUE TO OUR HIGH OCCUPANCY, ALONG WITH OUR MAINTENANCE TEAM'S BUSY SCHEDULE, DURING LONGER STAYS IT IS INEVITABLE THAT THIS SERVICE OVERLAPS SOME GUESTS' STAYS. WE JUST WANT TO LET YOU KNOW SO YOU ARE NOT ALARMED IF YOU SEE THESE WORKERS ON THE PREMISES. THERE IS NO SET TIME BUT THEY WORK VERY QUICKLY AS THEY HAVE MANY SPAS AND POOLS TO ATTEND TO DAILY IN THE AREA. SORRY FOR ANY INCONVENIENCE AND THANK YOU FOR YOUR UNDERSTANDING.***
HOUSE RULES:
Please register all guests
NO EARLY CHECK-INS/LATE CHECK-OUTS DUE TO OUR NEARLY 100% OCCUPANCY: PLEASE NOTE THAT WE STRICTLY ENFORCE OUR CHECK IN TIME (AFTER 3 PM) AND CHECK OUT TIME (BEFORE 11 AM). But we can of course let you know if housekeeping finishes up early!
Please let us know if you plan to bring extra guests. We are happy to welcome additions but please note that we do charge a $30 fee per night per additional guest
After 10 please call our local manager Dani as it can be difficult to hear Airbnb notifications late at night. We are at your disposal 24/7.
Please do not leave doors open at any time. The desert is full of insects and critters that we don't want visiting you inside during your stay!
If you happen to use the grill please be so kind and clean the grill after use.
If you drop anything big or small in the hot tub please take it out or alert us out so we can take it out upon your departure out of respect for the following guest. Thank you!
Please do not leave any trash in the yard as it gets windy and it can blow all over the area. Please do your part to keep our desert clean.
NO PARTIES: Guests are not allowed to throw parties at this home and loud noises past 9 PM are strictly against county rules and out of respect for our beloved community.
Please do not leave cigarette butts anywhere around the yard or on the deck. The desert is prone to wildfires and this is a major fire hazard! We do not want to be the reason that California goes up in flames as this would be devastating. Thanks so much for your cooperation in protecting our beautiful state!
No smoking inside
No illegal drugs.
No underage drinking.
No photoshoots or video-shoots for profit without prior approval. There is an additional location fee for shoots for profit of any kind. This includes, but is not limited to sponsored posts, both in kind and/or paid. A sponsored post is defined as a paid project by a brand offering monetary compensation or exchange of goods. A location consent form must be signed before shoots of any kind. Unauthorized publication of the property will be subject to legal action and significant penalty fees. Personal photos for Instagram/social media that aren’t for profit (paid or gifted) are absolutely okay and extremely encouraged! Please tag us at @hawkeyehouse_.